Effective August 3, 2026
These Terms of Service ("Terms") govern your access to and use of SoraCore, an HR, payroll and ERP/accounting platform provided by the SAGBRAIN group ("SoraCore", "we", "us", or "our"). The contracting SAGBRAIN company depends on your market: Sagbrain Bangladesh Co., Ltd. (Bangladesh), Sagbrain (Japan), or Sagbrain Global Pte. Ltd. (Singapore). By logging in to or otherwise using SoraCore, you agree to be bound by these Terms.
You may accept these Terms electronically (for example by clicking to accept or by using the service). Electronic acceptance and electronic contracts are legally valid under, among others, Singapore's Electronic Transactions Act, Japan's Electronic Signature Act, and Bangladesh's Information and Communication Technology Act 2006.
SoraCore is provided to you by, and on behalf of, the organization that has licensed the platform (your "Employer" or "Organization"). Your Organization's administrator controls which features and data you can access based on your assigned role.
SoraCore is a web-based platform used by organizations to manage both their workforce and their finances. This includes employees, attendance, leave, daily and overtime work reports, payroll, team hierarchy, security/presence tracking, internal notices and feedback, as well as a full multi-entity accounting suite — chart of accounts, journals and general ledger, sales invoices, supplier bills and payments, banking and reconciliation, tax (e.g. VAT, GST, and withholding tax), budgets, fixed assets, and financial reporting and consolidation. A single customer group may operate multiple legal entities across different countries and base currencies. Features available to you depend on your assigned role (Admin, HR, Employee, Accountant, Viewer, or CA Officer) as configured by your Organization.
An organization may sign up for SoraCore directly through our public subscription flow, in which case the person who signs up becomes that Organization's initial administrator. Individual user accounts within an Organization are then created and managed by that Organization's Admin or HR team; SoraCore does not offer public self-registration for individual employees. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify your Organization's Admin or HR team immediately if you suspect unauthorized access to your account, or if you leave the Organization and require your access revoked.
You agree to use SoraCore only for legitimate business and employment-related purposes. You agree not to:
All employee, attendance, leave, payroll, financial, and report data entered into SoraCore by or on behalf of your Organization belongs to your Organization. SoraCore acts as a data processor on behalf of your Organization, which remains the data controller responsible for the accuracy and lawful use of the data it enters.
Location data (e.g., GPS coordinates captured at check-in/check-out) is collected solely to support attendance verification and is used only for that purpose within your Organization's account.
Where SoraCore processes personal data on your Organization's behalf, it does so under our Privacy Policy and any Data Processing Agreement / Addendum applicable to your subscription, which set out our obligations as processor (including security, sub-processors, breach notification, and handling of sensitive identifiers such as My Number in Japan and NRIC/FIN in Singapore).
Certain actions — such as approving leave, attendance corrections, financial documents, or employee requests — require review by a user with the appropriate role (typically HR, Admin, or CA Officer). SoraCore is not responsible for decisions made by your Organization's authorized reviewers, including approvals, rejections, or payroll calculations, which reflect your Organization's own policies and configuration.
The SoraCore platform, including its software, design, and branding, is the property of the SAGBRAIN group and is protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the platform itself — only a limited right to use it as provided by your Organization for its intended business purpose.
Your access to SoraCore may be suspended or terminated by your Organization's Admin at any time, including upon termination of your employment, at their discretion, or for a violation of these Terms or your Organization's internal policies. SoraCore may also suspend access where required to protect the security or integrity of the platform.
Access to SoraCore is provided on a paid subscription basis under the plan selected by your Organization, subject to any free-trial or promotional period offered at sign-up. Fees, included features, and user limits are those shown on our Pricing page or in a separate order or quote agreed with your Organization at the time of purchase.
Unless stated otherwise, subscriptions renew for successive billing periods and fees are billed in advance and are stated exclusive of any taxes, duties, or withholdings, which are your Organization's responsibility where applicable. Payments are processed through a third-party payment provider; SoraCore does not store full card details on its own servers. Amounts may be charged in the currency displayed at checkout, and your bank or card issuer may apply conversion or cross-border fees.
Your Organization may cancel at any time, effective at the end of the current billing period; except where required by law, fees already paid are non-refundable. If a subscription lapses, suspends, or is cancelled, access to the platform may be restricted while your Organization's data is retained for a reasonable period as described in our Privacy Policy. Any "test mode" or sandbox payment facility is for evaluation only and does not create a real charge.
Auto-renewal & consumer information. Where a plan renews automatically, the recurring nature, price, billing interval, and how to cancel are disclosed before you confirm the order and you may cancel to stop future renewals. For customers in Japan, the disclosures required by the Act on Specified Commercial Transactions are provided on the applicable transactions ("tokushoho") page; for customers in Singapore, nothing in these Terms limits your rights under the Consumer Protection (Fair Trading) Act. Applicable consumption tax, GST or VAT (for example 10% consumption tax in Japan, 9% GST in Singapore, and VAT in Bangladesh) is charged where required, and a compliant tax invoice is issued.
SoraCore is provided on an "as is" and "as available" basis. While we work to keep the platform reliable and available, we do not guarantee uninterrupted or error-free operation, and we are not responsible for decisions made using data or reports generated by the system, including payroll, leave balance, or attendance calculations, which depend on the accuracy of data entered by users and the configuration set by your Organization.
To the maximum extent permitted by law, the SAGBRAIN group shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the platform. Nothing in these Terms, however, excludes or limits any liability that cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, for fraud, and (for example, under Japan's Consumer Contract Act and comparable consumer laws) for the SAGBRAIN group's own willful misconduct or gross negligence, or any non-excludable statutory consumer or data-protection rights.
We may update these Terms from time to time to reflect changes in our features or legal requirements. Material changes will be communicated to Organization Admins, and continued use of SoraCore after changes take effect constitutes acceptance of the revised Terms.
SoraCore is offered to organizations in multiple countries. You are responsible for ensuring that your use of the platform — including how you collect and process employee, attendance, location, payroll, tax, and financial data — complies with the laws that apply to you, including local labor, employment, data-protection, accounting, and tax regulations.
Tax rates, country packs, chart-of-accounts templates, and similar configuration are provided as a convenience and starting point only; they are not tax, accounting, or legal advice, and your Organization is responsible for confirming that its books, filings, and calculations are correct for its jurisdiction.
These Terms are governed by the law of the market of the contracting SAGBRAIN company: Bangladesh for customers contracting with Sagbrain Bangladesh Co., Ltd., Japan for customers contracting with Sagbrain, and Singapore for customers contracting with Sagbrain Global Pte. Ltd., in each case without regard to conflict-of-laws principles. Nothing in these Terms limits any consumer or data-protection rights you may have under the mandatory laws of your country of residence, which continue to apply.
Questions about these Terms should be directed to your Organization's Admin or HR team, who can escalate to the SAGBRAIN group. Our Bangladesh registered office is: Sagbrain Bangladesh Co., Ltd., Ventura Iconia, Level 3, House 37, Road 11, Block H, Banani, Dhaka-1213, Bangladesh. Privacy and data-protection queries may be sent to privacy@sagbrain.com.